I’m concerned about Coronavirus, what precautions are you taking? 
Please view our COVID-19 for full detail of our additional precautions. 
My appointment was postponed whilst you were closed because of the Coronavirus, when will I be able to be seen? 
We re-opened the dental practice on 15th June. 
For those who had appointments regular appointments postponed we will be contacting patients in the order they were postponed to rearrange a new appointment time. 
If I’m not ready to attend my revised appointment, will I lose my checkup/hygienist turn? 
No. If despite our improved processes patients still don’t feel comfortable attending the dental practice just yet, that’s absolutely fine. Any check ups or appointments will still be ‘retained’ and we will simply look for a date further away that may be more suitable. 
Do I need to wear a mask? 
Whilst the coronavirus is apparent we’ll be asking all patients to wear a mask when they attend the practice. This can be a home made one or a simple face covering.. 
Are you taking new patients? 
Yes. Please call our Reception Team to discuss booking a new patient examination appointment. They will also be able to discuss the differences between registering as a Private patient, and spreading the cost with Denplan. 
What’s Denplan? 
Denplan is a payment plan that allows you to spread the cost of your dental treatment over monthly payments. We offer two types of Denplan Scheme; Care and Essentials. 
Denplan Care is a plan that covers you for all clinically necessary treatment, from routine check-ups and hygienist appointments to fillings and root canals. The monthly fee will depend on the grading of your oral care requirements. This plan provides real security knowing that you won’t receive any unexpected bills and spreads your ongoing dental care into affordable monthly payments. 
Denplan Essentials is a plan that covers you for your regular check up and hygienist appointments. The advantage is that it splits the cost of these into monthly payments and saves you money compared with the Private fees for these. In addition, should you need any further treatment, you’ll receive a 10% discount. 
Both Denplan Care and Denplan Essentials include a worldwide insurance cover so should you have an accident whilst on holiday, you are covered upon your return for any treatment. 
Do you take Denplan Transfers? 
Yes. Please contact our Reception Team who will be able to help arrange this for you. 
Are you an NHS Practice? 
No, we are a fully private practice. This has many advantages and ensures that we can provide our patients with the very best care possible. 
What happens if I have toothache after hours? 
If you have a dental emergency, please call us on 0118 947 4848. If you are calling during our normal working hours and we are unable to answer, please leave a message and a team member will return your call as soon as possible. 
For emergencies outside of our normal working hours, we have a 24 hour emergency service operating from our practice. This is run by The 247 Dentist, please contact them on 0330 175 995. 
For Denplan patients with out of hours insurance there is a £20 service fee, (please contact Denplan to check your policy if you are unsure). 
For private patients please see The 247 Dentist website for details of their fees (www.the247dentist.com). 
If you’re not a current patient, please still contact us. We will always do our very best to help patients with urgent needs. 
Is it expensive? 
We believe our prices represent good value for money and adequately reflect the time, care and attention that you’ll receive from our team. We’re competitively priced against other private practices and are continually re-investing into the practice. We are regularly purchasing new equipment, materials and attending courses to ensure our patients receive the very best dental care possible. 
Please see our Fees page for further details. 
How experienced are the dentists? 
Extremely, our 3 dentists have over 70 years experience between them. They are well qualified and are always up to date with the latest methods and research. 
What does a hygienist do? 
A hygienist performs two key functions. Firstly, they are able to give your teeth a thorough clean, ensuring that all plaque and the majority of staining is removed. Secondly, and arguably more importantly, they will advise on areas where your oral hygiene could be improved. 
I’m scared of the dentist, what can you do to help? 
We’ve created a calm environment and have assembled a welcoming and friendly team. We appreciate that many patients are nervous, it’s not uncommon. However, we’ve regularly received feedback to say we’ve managed to put nervous patients at ease and calm their nerves through the chair side manner and treatment techniques of our dental team and our ‘non-pushy’ approach to treatment. 
Will it hurt? 
We can’t hide that some dental treatment may feel uncomfortable, however it shouldn’t hurt. Our dentists are well practiced in administering injections that sometimes can’t even be felt. If patients feel any pain at any time during their treatment, they’re advised to raise their hand, and the dentist will address it. 
Can young children sit on my lap for their treatment? 
Yes, for young children this is a great way to ensure they feel calm and relaxed. 
Contact us 
Please call us on 01189474848 or complete the contact form to see how Caversham Heights Dental Practice can provide the dental service that you deserve. 
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